Refund Policy
Wano Ka Coffee (hereinafter referred to as "our store") prioritizes customer satisfaction and has established the following refund policy.
Article 1 (Scope of Application)
This policy applies to products purchased from our store.
The following cases will not be eligible for a refund:
Used or opened products
Damage or soiling caused by the user
Sale items and special discounted items
Made-to-order and custom-order products
Article 2 (Refund conditions)
If the product is defective, faulty, or delivered incorrectly, we will refund or exchange it.
Refund requests must be made within [7] days of receiving the product.
To process your refund, you will need to provide the following information:
Order number
Product photos (if damaged or defective)
Reason for refund
Article 3 (Refund Procedures)
If your refund request is approved, we will follow the steps below:
If paying by credit card: Refund will be made through the payment company
If paying by bank transfer: Transfer to the designated account
For electronic payments: Refunds will be made through the payment service used.
Refunds may take [7] business days to process.
Article 4 (Returns and Returns)
If you would like a refund, please return the item to the address specified.
The return shipping costs are as follows:
Returns due to our responsibility (defective products, incorrect delivery, etc.): We will cover the shipping costs
Returns due to customer convenience (difference in expectations, etc.): Customer pays shipping costs
We recommend using a trackable shipping method when returning your item.
Article 5 (Exceptions)
Refunds are not permitted in the following cases:
If the refund application deadline has passed
Returning only part of a product (e.g., returning part of a set product)
If the return conditions are not met
At our discretion, we may determine that it is difficult to provide a refund.
Article 6 (Inquiries)
For inquiries regarding refunds, please contact the following:
End