Shipping Policy
Wano Ka Coffee (hereinafter referred to as "our store") has established the following shipping policy to ensure the prompt and safe delivery of ordered products.
Article 1 (Delivery Area)
We deliver within Japan and to some overseas regions.
Please contact us in advance if you wish to order outside of our delivery area.
Article 2 (Delivery Method and Provider)
We ship our products using the following delivery companies:
[Post Office / Yamato / Sagawa Post / Other private shipping companies]
Article 3 (Shipping Fees)
Shipping costs are determined based on the following conditions:
[Free shipping may be available for purchases over a certain amount]
[Shipping costs may vary depending on the region]
Article 4 (Shipping Schedule)
Once your order is confirmed, we will ship your order within 5-7 business days. *Delivery may be delayed due to special holidays, etc.
For pre-ordered items and made-to-order products, we will inform you of shipping dates separately.
Shipping may be delayed on weekends, holidays, and during the New Year holidays and other long holidays.
Article 5 (Delivery period)
Domestic deliveries usually arrive within [5] days after shipping.
Delays may occur due to traffic conditions, weather, natural disasters, or other circumstances.
Article 6 (Checking delivery status)
After the product is shipped, we will provide you with a tracking number to confirm delivery.
You can use the tracking number to check the delivery status on the shipping company's website.
Article 7 (Receipt and Absence)
If you are not at home when the delivery is made, please follow the delivery company's notification of absence and arrange for redelivery.
If the item is not received by the deadline, it may be returned to us and additional shipping charges may apply for reshipment.
Article 8 (Damage or loss of goods)
If you find any damage or loss during delivery, please contact us immediately.
We will provide a refund or exchange in accordance with the shipping company's regulations.
Article 9 (Special Notes)
We cannot be held responsible for delivery delays caused by force majeure such as natural disasters, strikes, or transportation delays.
If you have any special requests regarding delivery, please write them in the comments section when placing your order or contact us in advance.
Article 10 (Inquiries)
If you have any questions or inquiries regarding shipping, please contact our customer service.
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